Discover 2024's Top Delivery Trends with Metapack’s Benchmark Report
Solutions
Built For Industries
Industry-specific delivery experiences that match how your customers buy—whether it’s speed, precision, security, or seamless returns.
Fashion
Create a standout customer delivery experience with flexible fulfilment, on-brand tracking, and frictionless returns that keep customers coming back.
Luxury
Deliver a premium experience end-to-end with white-glove options, tighter control, and intelligence that protects brand trust and margin.
3PL
Win and retain retail clients with streamlined operations, clear SLA reporting, and scalable workflows that perform under peak pressure.
Health & Beauty
Delight beauty shoppers with a polished experience—fast fulfilment, flexible checkout choices, on-brand tracking, and easy returns that build trust.
Home & DIY
Handle bulky, fragile, and multi-part shipments with smarter rules, scheduled options, store-as-hub fulfilment, and proactive updates that keep projects on track.
Sports & Leisure
Deliver gear on time with flexible options, smart routing for oversized orders, and real-time visibility. Branded tracking cuts WISMO, protects valuables.
AI Powered Capabilities
One Intelligent Layer for Every Delivery Decision
Unify data, insight, and automation across checkout, fulfilment, and post-purchase—so delivery decisions are smarter, faster, and always improving.
Built For Teams
Role-based capabilities for every team in the delivery chain—from IT and Procurement to Customer Service and Finance—with shared data and control.
Ecommerce & Digital
Turn delivery into a growth engine with flexible checkout options, branded tracking, and data-driven carrier control—boosting conversions, retention, and global expansion.
Logistics & Transport
High-performance logistics platform that automates fulfilment, unifies carriers, cuts shipping and customs costs, boosts visibility, and reduces risk end-to-end.
Procurement
Strengthen procurement with rapid carrier onboarding, real SLA intelligence, and diversified sourcing—cut costs, reduce risk, and negotiate better with trusted data.
Customer Service
Proactive, data-rich delivery support that reduces “where is my order” inquiries, predicts issues early, speeds resolution, and keeps customers loyal post-purchase.
IT & Engineering
API-first delivery infrastructure with modular components, enterprise security, sub-300ms performance, and fast carrier onboarding to scale without technical debt.
Finance
Unified, parcel-level shipping cost visibility and controls that improve forecasting, allocate spend accurately, prevent overspend, and protect margins.
Platform
Checkout & Shipping
Industry-specific delivery experiences that match how your customers buy—whether it’s speed, precision, security, or seamless returns.
Delivery Options
Show real-time, validated delivery choices at checkout—fast to deploy—boosting conversion, confidence, and repeat purchases with flexible pickup and fulfillment options.
Delivery Manager
Unify global carriers, automate fulfilment, cut shipping costs, scale fast, and deliver flexible checkout options with a high-performance API.
AI Powered Capabilities
One Intelligent Layer for Every Delivery Decision
Unify data, insight, and automation across checkout, fulfilment, and post-purchase—so delivery decisions are smarter, faster, and always improving.
Post Purchase & Analytics
Unlock tools for tracking, returns, and delivery insights that improve customer experience and efficiency at every step.
Branded Delivery Tracking
Turn every delivery update into a branded experience that builds trust, reduces support tickets, and drives repeat purchases.
Returns
Build seamless, self-service returns that lower cost-to-serve, protect margins, and keep customers coming back.
Intelligence Hub
Turn delivery data into smarter decisions with real-time reporting, predictive analytics, and carrier performance reporting.
Ecosystem
Carriers
Connect with a global network of carriers to offer reliable, flexible delivery options at scale.
Asendia
Colissimo
DPD
DHL
EVRi
FedEx
Parcelforce
Poste Italiane
Royal Mail
Partners
Work with trusted technology and service partners to extend and enhance your Metapack platform.
Adobe
Avalara
Blue Yonder
Deloitte
DigitalGenius
Fluent Commerce
Manhattan Associates
Parcellab
Shopify
Resources
Customer Stories
See how brands worldwide use Metapack to power smoother checkouts and smarter delivery experiences.
B&Q Boohoo Halfords Global 3PL Holland & Barrett John Lewis & Partners
Blog
Stay informed on emerging trends, technologies, and opportunities in global omnichannel fulfillment.
3 Reasons Carrier Flexibility Is the New Competitive Edge
Multi-Carrier vs. Single Carrier: What's Best For Enterprise Shipping?
Why Business Automation Isn’t Optional in 2026
Ship Smarter Across Borders: How to Cut Customs Costs
Closing the Delivery Gap – How to Meet Rising Consumer Expectations
Ecommerce Strategies for Global Marketplace Expansion Success
Resource Hub
Learn more about Metapack, watch webinars on demand, download whitepapers, access the Developer Centre, and more.
Events
Guides
Help Centre
Developer Centre
Report
Metapack Ecommerce Benchmark Report 2026
Ecommerce has reached a decisive turning point. For years, the industry focused on optimizing for human behaviour—better websites, faster checkout flows, smarter pricing, and more flexible delivery options. In 2026, ecommerce is entering a new phase where retailers are no longer competing only for human attention.
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Uncover the Secret Expectations of Your Customers
A comprehensive analysis of global delivery trends, providing actionable insights to help businesses optimize their operations and improve customer satisfaction.
Learn how in our eCommerce Delivery Benchmark Report
We surveyed 8,000 consumers and 800+ merchants across 8 global markets to bring you the insider info you need.
In this exclusive report, you’ll:
- Discover the hidden trends reshaping ecommerce and how to ride the wave of change in 2024.
- Dive into the minds of today’s shoppers—their preferences, delivery expectations, and behaviors.
- Pinpoint the best touchpoints and strategies to create a seamless, irresistible customer journey.
- Get expert tips on crafting a unified experience across every channel.
Download now and get the edge you need to power through 2024.