Peak Season Report 23 - Metapack
Solutions
Built For Industries Industry-specific delivery experiences that match how your customers buy—whether it’s speed, precision, security, or seamless returns.
- Fashion: Create a standout customer delivery experience with flexible fulfilment, on-brand tracking, and frictionless returns that keep customers coming back.
- Luxury: Deliver a premium experience end-to-end with white-glove options, tighter control, and intelligence that protects brand trust and margin.
- 3PL: Win and retain retail clients with streamlined operations, clear SLA reporting, and scalable workflows that perform under peak pressure.
- Health & Beauty: Delight beauty shoppers with a polished experience—fast fulfilment, flexible checkout choices, on-brand tracking, and easy returns that build trust.
- Home & DIY: Handle bulky, fragile, and multi-part shipments with smarter rules, scheduled options, store-as-hub fulfilment, and proactive updates that keep projects on track.
- Sports & Leisure: Deliver gear on time with flexible options, smart routing for oversized orders, and real-time visibility. Branded tracking cuts WISMO, protects valuables.
AI Powered Capabilities
One Intelligent Layer for Every Delivery Decision
Unify data, insight, and automation across checkout, fulfilment, and post-purchase—so delivery decisions are smarter, faster, and always improving.
Built For Teams Role-based capabilities for every team in the delivery chain—from IT and Procurement to Customer Service and Finance—with shared data and control.
- Ecommerce & Digital: Turn delivery into a growth engine with flexible checkout options, branded tracking, and data-driven carrier control—boosting conversions, retention, and global expansion.
- Logistics & Transport: High-performance logistics platform that automates fulfilment, unifies carriers, cuts shipping and customs costs, boosts visibility, and reduces risk end-to-end.
- Procurement: Strengthen procurement with rapid carrier onboarding, real SLA intelligence, and diversified sourcing—cut costs, reduce risk, and negotiate better with trusted data.
- Customer Service: Proactive, data-rich delivery support that reduces “where is my order” inquiries, predicts issues early, speeds resolution, and keeps customers loyal post-purchase.
- IT & Engineering: API-first delivery infrastructure with modular components, enterprise security, sub-300ms performance, and fast carrier onboarding to scale without technical debt.
- Finance: Unified, parcel-level shipping cost visibility and controls that improve forecasting, allocate spend accurately, prevent overspend, and protect margins.
AI Powered Capabilities
One Intelligent Layer for Every Delivery Decision
Unify data, insight, and automation across checkout, fulfilment, and post-purchase—so delivery decisions are smarter, faster, and always improving.
Platform
Checkout & Shipping
Industry-specific delivery experiences that match how your customers buy—whether it’s speed, precision, security, or seamless returns.
- Delivery Options: Show real-time, validated delivery choices at checkout—fast to deploy—boosting conversion, confidence, and repeat purchases with flexible pickup and fulfillment options.
- Delivery Manager: Unify global carriers, automate fulfilment, cut shipping costs, scale fast, and deliver flexible checkout options with a high-performance API.
AI Powered Capabilities
One Intelligent Layer for Every Delivery Decision
Unify data, insight, and automation across checkout, fulfilment, and post-purchase—so delivery decisions are smarter, faster, and always improving.
Post Purchase & Analytics
Unlock tools for tracking, returns, and delivery insights that improve customer experience and efficiency at every step.
- Branded Delivery Tracking: Turn every delivery update into a branded experience that builds trust, reduces support tickets, and drives repeat purchases.
- Returns: Build seamless, self-service returns that lower cost-to-serve, protect margins, and keep customers coming back.
- Intelligence Hub: Turn delivery data into smarter decisions with real-time reporting, predictive analytics, and carrier performance reporting.
AI Powered Capabilities
One Intelligent Layer for Every Delivery Decision
Unify data, insight, and automation across checkout, fulfilment, and post-purchase—so delivery decisions are smarter, faster, and always improving.
Ecosystem
Carriers
Connect with a global network of carriers to offer reliable, flexible delivery options at scale.
Partners
Work with trusted technology and service partners to extend and enhance your Metapack platform.
Customer Stories
See how brands worldwide use Metapack to power smoother checkouts and smarter delivery experiences.
B&Q: B&Q stands as the UK’s largest DIY retailer, operating over 300 stores across the country.
Boohoo: Boohoo Group is a UK online retailer operating Karen Millen and Nasty Gal brands.
Halfords: With over 30,000 product lines, the Halfords website offers a wide range of online products.
Global 3PL: With $9 billion in annual revenue, this company is one of the world’s largest contract logistics providers.
Holland & Barrett: Holland & Barrett is a UK retailer selling vitamins, supplements, wellness products.
John Lewis & Partners: John Lewis & Partners is a major UK department store, specializing in home, fashion, and electronics.
CUSTOMER STORY
NU SKIN
With a broad portfolio of personal care, beauty, and wellness products, the Nu Skin website showcases a wide range of science-backed solutions available to customers worldwide.
Blog
Stay informed on emerging trends, technologies, and opportunities in global omnichannel fulfillment.
3 Reasons Carrier Flexibility Is the New Competitive Edge: Build resilience with a flexible multi-carrier strategy that reduces disruptions, lowers costs, speeds delivery, and strengthens customer loyalty.
Multi-Carrier vs. Single Carrier: What's Best For Enterprise Shipping?: Compare single- versus multi-carrier shipping for enterprises, weighing cost, risk, coverage, and scalability to choose the right strategy.
Why Business Automation Isn’t Optional in 2026: Automation is the 2026 competitive edge—eliminate manual time-drains with faster fulfilment, fewer errors, and smarter delivery operations at scale.
Ship Smarter Across Borders: How to Cut Customs Costs: Metapack’s Consolidated Clearance simplifies cross-border shipping by consolidating parcels to cut customs fees, reduce paperwork, and improve visibility.
Closing the Delivery Gap – How to Meet Rising Consumer Expectations: Bridge the ecommerce delivery gap with faster, flexible options, real-time tracking, and proactive updates that meet rising customer expectations.
Ecommerce Strategies for Global Marketplace Expansion Success: Learn how to expand into global marketplaces by choosing the right regions, localising effectively, and streamlining cross-border logistics, payments, returns, and compliance.
BLOG
Why Business Automation Isn’t Optional in 2026
The companies that will thrive in 2026 have one thing in common: they're automating the time-drains holding others back. Business automation uses technology to handle repetitive tasks automatically—without human intervention—so your team can focus on higher-value work.
Resource Hub
Learn more about Metapack, watch webinars on demand, download whitepapers, access the Developer Centre, and more.
- Events: View upcoming and past Metapack events—from TDC to curated industry meetups and sessions.
- Guides: Explore strategic guides from benchmark reports and whitepapers to ebooks.
- Help Centre: Get product help, documentation, and release notes across Metapack solutions.
- Developer Centre: Explore API docs, integration guides, and developer tools for Metapack delivery services.
REPORT
Metapack Ecommerce Benchmark Report 2026
Ecommerce has reached a decisive turning point. For years, the industry focused on optimizing for human behaviour—better websites, faster checkout flows, smarter pricing, and more flexible delivery options. In 2026, ecommerce is entering a new phase where retailers are no longer competing only for human attention.
Contact
Contact Us
Connect with Metapack for sales, support, demos, and partnerships.
- Contact Sales: Connect with the Metapack team for tailored demos, pricing details, and expert help to scale your delivery strategy.
- Contact Support: Submit a request or explore help articles for product support, technical guidance, and troubleshooting.
- Schedule a Demo: See Metapack in action with a tailored walkthrough of the platform.
- Become a Partner: Join Metapack’s partner ecosystem to build integrations, unlock go-to-market opportunities, and grow.