## Solutions Built For Industries Industry-specific delivery experiences that match how your customers buy—whether it’s speed, precision, security, or seamless returns. ### Fashion Create a standout customer delivery experience with flexible fulfilment, on-brand tracking, and frictionless returns that keep customers coming back. ### Luxury Deliver a premium experience end-to-end with white-glove options, tighter control, and intelligence that protects brand trust and margin. ### 3PL Win and retain retail clients with streamlined operations, clear SLA reporting, and scalable workflows that perform under peak pressure. ### Health & Beauty Delight beauty shoppers with a polished experience—fast fulfilment, flexible checkout choices, on-brand tracking, and easy returns that build trust. ### Home & DIY Handle bulky, fragile, and multi-part shipments with smarter rules, scheduled options, store-as-hub fulfilment, and proactive updates that keep projects on track. ### Sports & Leisure Deliver gear on time with flexible options, smart routing for oversized orders, and real-time visibility. Branded tracking cuts WISMO, protects valuables. ### AI Powered Capabilities #### One Intelligent Layer for Every Delivery Decision Unify data, insight, and automation across checkout, fulfilment, and post-purchase—so delivery decisions are smarter, faster, and always improving. ### Built For Teams Role-based capabilities for every team in the delivery chain—from IT and Procurement to Customer Service and Finance—with shared data and control. ### Ecommerce & Digital Turn delivery into a growth engine with flexible checkout options, branded tracking, and data-driven carrier control—boosting conversions, retention, and global expansion. ### Logistics & Transport High-performance logistics platform that automates fulfilment, unifies carriers, cuts shipping and customs costs, boosts visibility, and reduces risk end-to-end. ### Procurement Strengthen procurement with rapid carrier onboarding, real SLA intelligence, and diversified sourcing—cut costs, reduce risk, and negotiate better with trusted data. ### Customer Service Proactive, data-rich delivery support that reduces “where is my order” inquiries, predicts issues early, speeds resolution, and keeps customers loyal post-purchase. ### IT & Engineering API-first delivery infrastructure with modular components, enterprise security, sub-300ms performance, and fast carrier onboarding to scale without technical debt. ### Finance Unified, parcel-level shipping cost visibility and controls that improve forecasting, allocate spend accurately, prevent overspend, and protect margins. ### AI Powered Capabilities #### One Intelligent Layer for Every Delivery Decision Unify data, insight, and automation across checkout, fulfilment, and post-purchase—so delivery decisions are smarter, faster, and always improving. ## Platform ### Checkout & Shipping Industry-specific delivery experiences that match how your customers buy—whether it’s speed, precision, security, or seamless returns. ### Delivery Options Show real-time, validated delivery choices at checkout—fast to deploy—boosting conversion, confidence, and repeat purchases with flexible pickup and fulfilment options. ### Delivery Manager Unify global carriers, automate fulfilment, cut shipping costs, scale fast, and deliver flexible checkout options with a high-performance API. ### AI Powered Capabilities #### One Intelligent Layer for Every Delivery Decision Unify data, insight, and automation across checkout, fulfilment, and post-purchase—so delivery decisions are smarter, faster, and always improving. ### Post Purchase & Analytics Unlock tools for tracking, returns, and delivery insights that improve customer experience and efficiency at every step. ### Branded Delivery Tracking Turn every delivery update into a branded experience that builds trust, reduces support tickets, and drives repeat purchases. ### Returns Build seamless, self-service returns that lower cost-to-serve, protect margins, and keep customers coming back. ### Intelligence Hub Turn delivery data into smarter decisions with real-time reporting, predictive analytics, and carrier performance reporting. ### AI Powered Capabilities #### One Intelligent Layer for Every Delivery Decision Unify data, insight, and automation across checkout, fulfilment, and post-purchase—so delivery decisions are smarter, faster, and always improving. ## Ecosystem ### Carriers Connect with a global network of carriers to offer reliable, flexible delivery options at scale. [Asendia](/content/carriers/asendia-2/index.html) [Colissimo](/content/carriers/colissimo/index.html) [DPD](/content/carriers/dpd-uk/index.html) [DHL](/content/carriers/dhl-express/index.html) [EVRi](/content/carriers/evri-3/index.html) [FedEx](/content/carriers/fedex-3/index.html) [Parcelforce](/content/carriers/parcelforce/index.html) [Poste Italiane](/content/carriers/poste-italiane/index.html) [Royal Mail](/content/carriers/royal-mail/index.html) [All Carriers](/content/carriers/index.html) ### BLOG #### 3 Reasons Carrier Flexibility is the New Competitive Edge If the past few years have taught us anything, it’s that shipping challenges are inevitable and often feel endless. From peak season volume surges and carrier capacity crunches to geopolitical issues and rate volatility, shipping failures and disruptions are, unfortunately, consistent features of the delivery process. [Read the Blog](/content/blog/3-reasons-carrier-flexibility-is-the-new-competitive-edge/index.html) ### Partners Work with trusted technology and service partners to extend and enhance your Metapack platform. [Adobe](/content/partner/adobe/index.html) [Avalara](/content/partner/avalara/index.html) [Blue Yonder](/content/partner/blue-yonder/index.html) [Deloitte](/content/partner/deloitte/index.html) [DigitalGenius](/content/partner/digitalgenius/index.html) [Fluent Commerce](/content/partner/fluent-commerce/index.html) [Manhattan Associates](/content/partner/manhattan/index.html) [Parcellab](/content/partner/parcellab/index.html) [Shopify](/content/partner/shopify/index.html) [All Partners](/content/partners-list/index.html) ### BLOG #### 3 Reasons Carrier Flexibility is the New Competitive Edge [Read the Blog](/content/blog/3-reasons-carrier-flexibility-is-the-new-competitive-edge/index.html) ## Resources ### Customer Stories See how brands worldwide use Metapack to power smoother checkouts and smarter delivery experiences. [B&Q](/content/customer-stories/bq/index.html) [Boohoo](/content/customer-stories/boohoo/index.html) [Halfords](/content/customer-stories/halfords/index.html) [Global 3PL](/content/customer-stories/global-3pl/index.html) [Holland & Barrett](/content/customer-stories/holland-barrett/index.html) [John Lewis & Partners](/content/customer-stories/john-lewis-and-partners/index.html) [All Customer Stories](/content/customer-stories/index.html) ### CUSTOMER STORY #### NU SKIN With a broad portfolio of personal care, beauty, and wellness products, the Nu Skin website showcases a wide range of science-backed solutions available to customers worldwide. [Read the Customer Story](/content/customer-stories/nu-skin/index.html) ### Blog Stay informed on emerging trends, technologies, and opportunities in global omnichannel fulfillment. [3 Reasons Carrier Flexibility Is the New Competitive Edge](/content/blog/3-reasons-carrier-flexibility-is-the-new-competitive-edge/index.html) [Multi-Carrier vs. Single Carrier: What's Best For Enterprise Shipping?](/content/blog/multi-carrier-vs-single-carrier-enterprise-shipping/index.html) [Why Business Automation Isn’t Optional in 2026](/content/blog/why-business-automation-isnt-optional-in-2026/index.html) [Ship Smarter Across Borders: How to Cut Customs Costs](/content/blog/shipping-across-borders-the-smart-way-consolidation-that-cuts-customs-costs/index.html) [Closing the Delivery Gap – How to Meet Rising Consumer Expectations](/content/blog/closing-the-delivery-gap-how-to-meet-rising-consumer-expectations/index.html) [Ecommerce Strategies for Global Marketplace Expansion Success](/content/blog/strategies-for-global-marketplace-expansion/index.html) [All Blog Posts](/content/blog/index.html) ### BLOG #### Why Business Automation Isn’t Optional in 2026 The companies that will thrive in 2026 have one thing in common: they're automating the time-drains holding others back. Business automation uses technology to handle repetitive tasks automatically—without human intervention—so your team can focus on higher-value work. [Read the Blog](/content/blog/why-business-automation-isnt-optional-in-2026/index.html) ### Resource Hub Learn more about Metapack, watch webinars on demand, download whitepapers, access the Developer Centre, and more. [Events](/content/events/index.html) [Guides](/content/resources/guides/index.html) [Help Centre](https://help.metapack.com/hc/en-gb) [Developer Centre](https://dev.metapack.com/) ### REPORT #### Metapack Ecommerce Benchmark Report 2026 Ecommerce has reached a decisive turning point. For years, the industry focused on optimizing for human behaviour—better websites, faster checkout flows, smarter pricing, and more flexible delivery options. In 2026, ecommerce is entering a new phase where retailers are no longer competing only for human attention. [Get the Report](/content/blog/metapack-ecommerce-benchmark-report-2026-how-ai-is-reshaping-the-path-to-purchase/index.html) ## Contact ### Contact Us Connect with Metapack for sales, support, demos, and partnerships. ### Contact Sales Connect with the Metapack team for tailored demos, pricing details, and expert help to scale your delivery strategy. ### Contact Support Submit a request or explore help articles for product support, technical guidance, and troubleshooting. ### Schedule a Demo See Metapack in action with a tailored walkthrough of the platform. ### Become a Partner Join Metapack’s partner ecosystem to build integrations, unlock go-to-market opportunities, and grow. ### REPORT #### Metapack Ecommerce Benchmark Report 2026 [Get the Report](/content/blog/metapack-ecommerce-benchmark-report-2026-how-ai-is-reshaping-the-path-to-purchase/index.html) ## Click and Collect ### Click And Collect That Customers Can Trust Click and collect puts shoppers in control of when and where they receive an order. With Metapack click & collect, you can offer a dependable store pick-up option and collection point shipping at checkout, backed by clear promises and real-time visibility. The result is a consistent shipping and pick-up experience that reduces friction, strengthens loyalty, and keeps operations predictable. ### Click and collect benefits that lift service and lower cost The right retail collection strategy does more than add another delivery choice. It can enhance shopper convenience, shift volume away from costly home delivery, and bring valuable footfall into your stores. Keep the experience simple. Keep the promise accurate. ### Give shoppers control at checkout Customers choose click and collect when it feels certain. Make the decision easy with clear pickup choices, accurate availability, and simple instructions. Shoppers see what is possible for their basket. Confidence goes up. Basket abandonment can drop. ### Improve cost efficiency with smarter last-mile options Collection point shipping helps reduce failed deliveries and repeated delivery attempts. It also supports denser, more efficient carrier routes. That means a lower cost to serve, without asking customers to compromise on convenience. It is a practical win. ### Turn collection into loyalty and repeat revenue A predictable pick-up builds trust. A good handoff in store can do more than complete the order. It can boost repeat purchases by making the brand experience feel reliable, personal, and worth returning to. ### Click and collect fulfilment capabilities built for omnichannel retail To scale omnichannel collection services, you need more than a list of locations. You need control over what appears at checkout, how collection points are managed, and how customers stay informed. Metapack supports integrated collection points and store collections through one approach. ### Make click and collect a first-class choice at checkout Treat click and collect like a core service, not a bolt-on. Present store pick-up options and collection points alongside home delivery, with messaging that explains speed, location, and cut-off times in plain language. Keep it accurate. Keep it simple. ### Manage collection point shipping across carrier networks Collection networks vary by market, and rules can get messy fast. Metapack helps you run collection point shipping with a consistent approach, even when coverage differs between providers and regions. You can keep the experience unified while adapting to local realities. ### Use real-time visibility to reduce contacts and failed collections Visibility removes doubt. When customers know an order is ready, where to go, and what to bring, collections run smoother. Clear updates also reduce “where is my order?” contacts, which protects the cost benefits of click and collect fulfilment. ### Launch, learn, and scale with store-ready operations Click and collect succeeds in the stockroom, not just at checkout. Start with an internal store readiness playbook and pilot with a small set of locations. Train teams on picking, staging, handoff, and issue handling. Keep the process tight. Make it repeatable. ### Frequently Asked Questions #### What is Click and Collect fulfilment, and why do shoppers choose it? Click and collect fulfilment lets customers buy online and collect from a store or a nearby collection point. Shoppers choose it for control over timing and location. It also feels more certain than waiting at home. When the promise is clear, uptake grows. #### What is the difference between a store pick-up option and collection point shipping? A store pick-up option means the order is collected from one of your retail locations. Collection point shipping means the parcel is delivered to a third-party pickup location, often run by a carrier or partner network. Both support convenience, but they have different operational flows and cost profiles. #### How can click and collect reduce delivery costs without harming service? It can lower last-mile cost by reducing failed deliveries and consolidating volume into predictable drop locations. Collection point shipping can also reduce re-delivery attempts. The key is accuracy at checkout and clear customer updates, so collections happen on time. #### How do integrated collection points improve the customer experience? Integrated collection points help you present pickup options that match real coverage and capability. Customers can choose locations with confidence because options are not guesswork. This supports a smoother shipping and pick-up experience and fewer service contacts when orders are in transit. #### What makes omnichannel collection services feel consistent across channels? Consistency comes from the same promises, the same status information, and the same collection instructions everywhere a customer interacts. That includes checkout, emails, SMS, and customer support. #### How do you use click and collect to boost repeat purchases? Start with a fast, predictable handoff. Keep wait times low. Keep communication clear. Then treat pickup traffic as a relationship moment, not a transaction. When customers feel in control, they return more often, and your retail collection strategy becomes a growth lever.