## Solutions Built For IndustriesIndustry-specific delivery experiences that match how your customers buy—whether it’s speed, precision, security, or seamless returns. ### Fashion Create a standout customer delivery experience with flexible fulfilment, on-brand tracking, and frictionless returns that keep customers coming back. ### Luxury Deliver a premium experience end-to-end with white-glove options, tighter control, and intelligence that protects brand trust and margin. ### 3PL Win and retain retail clients with streamlined operations, clear SLA reporting, and scalable workflows that perform under peak pressure. ### Health & Beauty Delight beauty shoppers with a polished experience—fast fulfilment, flexible checkout choices, on-brand tracking, and easy returns that build trust. ### Home & DIY Handle bulky, fragile, and multi-part shipments with smarter rules, scheduled options, store-as-hub fulfilment, and proactive updates that keep projects on track. ### Sports & Leisure Deliver gear on time with flexible options, smart routing for oversized orders, and real-time visibility. Branded tracking cuts WISMO, protects valuables. ### AI Powered Capabilities #### One Intelligent Layer for Every Delivery Decision Unify data, insight, and automation across checkout, fulfilment, and post-purchase—so delivery decisions are smarter, faster, and always improving. ### Built For Teams Role-based capabilities for every team in the delivery chain—from IT and Procurement to Customer Service and Finance—with shared data and control. ### Ecommerce & Digital Turn delivery into a growth engine with flexible checkout options, branded tracking, and data-driven carrier control—boosting conversions, retention, and global expansion. ### Logistics & Transport High-performance logistics platform that automates fulfilment, unifies carriers, cuts shipping and customs costs, boosts visibility, and reduces risk end-to-end. ### Procurement Strengthen procurement with rapid carrier onboarding, real SLA intelligence, and diversified sourcing—cut costs, reduce risk, and negotiate better with trusted data. ### Customer Service Proactive, data-rich delivery support that reduces “where is my order” inquiries, predicts issues early, speeds resolution, and keeps customers loyal post-purchase. ### IT & Engineering API-first delivery infrastructure with modular components, enterprise security, sub-300ms performance, and fast carrier onboarding to scale without technical debt. ### Finance Unified, parcel-level shipping cost visibility and controls that improve forecasting, allocate spend accurately, prevent overspend, and protect margins. ## Platform ### Checkout & Shipping Industry-specific delivery experiences that match how your customers buy—whether it’s speed, precision, security, or seamless returns. ### Delivery Options Show real-time, validated delivery choices at checkout—fast to deploy—boosting conversion, confidence, and repeat purchases with flexible pickup and fulfillment options. ### Delivery Manager Unify global carriers, automate fulfilment, cut shipping costs, scale fast, and deliver flexible checkout options with a high-performance API. ### Post Purchase & Analytics Unlock tools for tracking, returns, and delivery insights that improve customer experience and efficiency at every step. ### Branded Delivery Tracking Turn every delivery update into a branded experience that builds trust, reduces support tickets, and drives repeat purchases. ### Returns Build seamless, self-service returns that lower cost-to-serve, protect margins, and keep customers coming back. ### Intelligence Hub Turn delivery data into smarter decisions with real-time reporting, predictive analytics, and carrier performance reporting. ## Ecosystem ### Carriers Connect with a global network of carriers to offer reliable, flexible delivery options at scale. Asendia](/content/carriers/asendia-2/index.html) Colissimo](/content/carriers/colissimo/index.html) DPD](/content/carriers/dpd-uk/index.html) DHL](/content/carriers/dhl-express/index.html) EVRi](/content/carriers/evri-3/index.html) FedEx](/content/carriers/fedex-3/index.html) Parcelforce](/content/carriers/parcelforce/index.html) Poste Italiane](/content/carriers/poste-italiane/index.html) Royal Mail](/content/carriers/royal-mail/index.html) ## Resources ### Customer Stories See how brands worldwide use Metapack to power smoother checkouts and smarter delivery experiences. B&QB&Q stands as the UK’s largest DIY retailer, operating over 300 stores across the country.](/content/customer-stories/bq/index.html) BoohooBoohoo Group is a UK online retailer operating Karen Millen and Nasty Gal brands.](/content/customer-stories/boohoo/index.html) HalfordsWith over 30,000 product lines, the Halfords website offers a wide range of online products.](/content/customer-stories/halfords/index.html) Global 3PLWith $9 billion in annual revenue, this company is one of the world’s largest contract logistics providers.](/content/customer-stories/global-3pl/index.html) Holland & BarrettHolland & Barrett is a UK retailer selling vitamins, supplements, wellness products.](/content/customer-stories/holland-barrett/index.html) John Lewis & PartnersJohn Lewis & Partners is a major UK department store, specializing in home, fashion, and electronics.](/content/customer-stories/john-lewis-and-partners/index.html) ### Blog Stay informed on emerging trends, technologies, and opportunities in global omnichannel fulfillment. #### 3 Reasons Carrier Flexibility Is the New Competitive Edge Build resilience with a flexible multi-carrier strategy that reduces disruptions, lowers costs, speeds delivery, and strengthens customer loyalty. #### Multi-Carrier vs. Single Carrier: What's Best For Enterprise Shipping? Compare single- versus multi-carrier shipping for enterprises, weighing cost, risk, coverage, and scalability to choose the right strategy. #### Why Business Automation Isn’t Optional in 2026 Automation is the 2026 competitive edge—eliminate manual time-drains with faster fulfilment, fewer errors, and smarter delivery operations at scale. #### Ship Smarter Across Borders: How to Cut Customs Costs Metapack’s Consolidated Clearance simplifies cross-border shipping by consolidating parcels to cut customs fees, reduce paperwork, and improve visibility. #### Closing the Delivery Gap – How to Meet Rising Consumer Expectations Bridge the ecommerce delivery gap with faster, flexible options, real-time tracking, and proactive updates that meet rising customer expectations. #### Ecommerce Strategies for Global Marketplace Expansion Success Learn how to expand into global marketplaces by choosing the right regions, localising effectively, and streamlining cross-border logistics, payments, returns, and compliance. ### Resource Hub Learn more about Metapack, watch webinars on demand, download whitepapers, access the Developer Centre, and more. #### Metapack Ecommerce Benchmark Report 2026 Ecommerce has reached a decisive turning point. For years, the industry focused on optimizing for human behaviour—better websites, faster checkout flows, smarter pricing, and more flexible delivery options. In 2026, ecommerce is entering a new phase where retailers are no longer competing only for human attention.