Austrian Post - Metapack
Solutions
Built For Industries Industry-specific delivery experiences that match how your customers buy—whether it’s speed, precision, security, or seamless returns.
Industry Solutions
- Fashion: Create a standout customer delivery experience with flexible fulfilment, on-brand tracking, and frictionless returns that keep customers coming back.
- Luxury: Deliver a premium experience end-to-end with white-glove options, tighter control, and intelligence that protects brand trust and margin.
- 3PL: Win and retain retail clients with streamlined operations, clear SLA reporting, and scalable workflows that perform under peak pressure.
- Health & Beauty: Delight beauty shoppers with a polished experience—fast fulfilment, flexible checkout choices, on-brand tracking, and easy returns that build trust.
- Home & DIY: Handle bulky, fragile, and multi-part shipments with smarter rules, scheduled options, store-as-hub fulfilment, and proactive updates that keep projects on track.
- Sports & Leisure: Deliver gear on time with flexible options, smart routing for oversized orders, and real-time visibility. Branded tracking cuts WISMO, protects valuables.
AI Powered Capabilities
One Intelligent Layer for Every Delivery Decision
Unify data, insight, and automation across checkout, fulfilment, and post-purchase—so delivery decisions are smarter, faster, and always improving.
Built For Teams Role-based capabilities for every team in the delivery chain—from IT and Procurement to Customer Service and Finance—with shared data and control.
- Ecommerce & Digital: Turn delivery into a growth engine with flexible checkout options, branded tracking, and data-driven carrier control—boosting conversions, retention, and global expansion.
- Logistics & Transport: High-performance logistics platform that automates fulfilment, unifies carriers, cuts shipping and customs costs, boosts visibility, and reduces risk end-to-end.
- Procurement: Strengthen procurement with rapid carrier onboarding, real SLA intelligence, and diversified sourcing—cut costs, reduce risk, and negotiate better with trusted data.
- Customer Service: Proactive, data-rich delivery support that reduces “where is my order” inquiries, predicts issues early, speeds resolution, and keeps customers loyal post-purchase.
- IT & Engineering: API-first delivery infrastructure with modular components, enterprise security, sub-300ms performance, and fast carrier onboarding to scale without technical debt.
- Finance: Unified, parcel-level shipping cost visibility and controls that improve forecasting, allocate spend accurately, prevent overspend, and protect margins.
AI Powered Capabilities
One Intelligent Layer for Every Delivery Decision
Unify data, insight, and automation across checkout, fulfilment, and post-purchase—so delivery decisions are smarter, faster, and always improving.
Platform
Checkout & Shipping Industry-specific delivery experiences that match how your customers buy—whether it’s speed, precision, security, or seamless returns.
Key Features
- Delivery Options: Show real-time, validated delivery choices at checkout—fast to deploy—boosting conversion, confidence, and repeat purchases with flexible pickup and fulfilment options.
- Delivery Manager: Unify global carriers, automate fulfilment, cut shipping costs, scale fast, and deliver flexible checkout options with a high-performance API.
AI Powered Capabilities
One Intelligent Layer for Every Delivery Decision
Unify data, insight, and automation across checkout, fulfilment, and post-purchase—so delivery decisions are smarter, faster, and always improving.
Post Purchase & Analytics Unlock tools for tracking, returns, and delivery insights that improve customer experience and efficiency at every step.
- Branded Delivery Tracking: Turn every delivery update into a branded experience that builds trust, reduces support tickets, and drives repeat purchases.
- Returns: Build seamless, self-service returns that lower cost-to-serve, protect margins, and keep customers coming back.
- Intelligence Hub: Turn delivery data into smarter decisions with real-time reporting, predictive analytics, and carrier performance reporting.
AI Powered Capabilities
One Intelligent Layer for Every Delivery Decision
Unify data, insight, and automation across checkout, fulfilment, and post-purchase—so delivery decisions are smarter, faster, and always improving.
Ecosystem
Carriers Connect with a global network of carriers to offer reliable, flexible delivery options at scale.
Resources
Customer Stories
See how brands worldwide use Metapack to power smoother checkouts and smarter delivery experiences.
- B&Q: B&Q stands as the UK’s largest DIY retailer, operating over 300 stores across the country.
- Boohoo: Boohoo Group is a UK online retailer operating Karen Millen and Nasty Gal brands.
- Halfords: With over 30,000 product lines, the Halfords website offers a wide range of online products.
- Global 3PL: With $9 billion in annual revenue, this company is one of the world’s largest contract logistics providers.
- Holland & Barrett: Holland & Barrett is a UK retailer selling vitamins, supplements, and wellness products.
- John Lewis & Partners: John Lewis & Partners is a major UK department store, specializing in home, fashion, and electronics.
Blog
Stay informed on emerging trends, technologies, and opportunities in global omnichannel fulfillment.
- 3 Reasons Carrier Flexibility Is the New Competitive Edge: Build resilience with a flexible multi-carrier strategy that reduces disruptions, lowers costs, speeds delivery, and strengthens customer loyalty.
- Multi-Carrier vs. Single Carrier: What's Best For Enterprise Shipping?: Compare single- versus multi-carrier shipping for enterprises.
- Why Business Automation Isn’t Optional in 2026: Automation is the 2026 competitive edge.
- Ship Smarter Across Borders: How to Cut Customs Costs: Metapack’s Consolidated Clearance simplifies cross-border shipping.
- Closing the Delivery Gap – How to Meet Rising Consumer Expectations: Bridge the ecommerce delivery gap.
- Ecommerce Strategies for Global Marketplace Expansion Success: Learn how to expand into global marketplaces.
Contact
Contact Us
Connect with Metapack for sales, support, demos, and partnerships.
- Contact Sales: Connect with the Metapack team for tailored demos and pricing details.
- Contact Support: Submit a request or explore help articles for product support.
- Schedule a Demo: See Metapack in action with a tailored walkthrough of the platform.
- Become a Partner: Join Metapack’s partner ecosystem to build integrations and unlock opportunities.
Carrier Overview
Austrian Post
Carrier Overview: Austrian Post is the point of contact for private customers for parcel delivery and market leader in this segment.
Carrier Description: More than 1,500 employees work to process around 81 million shipments a year in seven distribution centres and 16 delivery points.
Certified Services:
- Paket International – Express
- EMS Osterreich – Next Day Express
- Paket Osterreich – Economy/Standard B2C
- Paket Premium – Next Day B2B
- Premium Select Osterreich – Next Day B2C
- RetourPaket – Return
Carrier Contact Information: www.post.at/en
Thomas Koch – thomas.koch@post.at
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